Business Analyst - IT Asset Management - Warrenville

Requirements:

• Bachelors degree in IT, Business, STEM, or a related field, or a high school diploma plus five additional years of relevant experience.
• At least six years of experience in IT Asset Management, business analysis, or IT project management; eight or more years preferred.
• Deep expertise in IT hardware lifecycles, global regulatory compliance, and relevant standards; ServiceNow Hardware Asset Management expertise preferred.
• CITAM and CHAMP certifications, plus ServiceNow Hardware Asset Management Fundamentals certification (or obtain within 90 days) and HAM-CIS certification (or obtain within six months).
• Preferred certifications: CIS-SAM, CIS Data Foundations (CMDB and CSDM), and ITIL 4 Foundation.
• Experience with requirements gathering, BPMN process mapping, gap analysis, user stories, acceptance criteria, and UAT coordination.
• Knowledge of business process improvement, automation, IT endpoint devices and peripherals, asset management frameworks, and best practices.
• Experience with IT asset management tools such as ServiceNow HAM and SAM, WASP Inventory Cloud, or Ivanti Asset Manager.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong strategic thinking, negotiation, leadership, analytical, communication, and interpersonal skills, including the ability to work with cross-functional teams, external vendors, and stakeholders at all levels.
• Ability to manage multiple tasks and changing priorities, work independently, maintain accuracy and attention to detail, and serve as a subject matter expert for colleagues.

Responsibilities:

• Define the enterprise IT asset management (ITAM) vision, priorities, key performance indicators, and multi-year roadmap in alignment with enterprise and financial objectives.
• Provide strategic oversight of ServiceNow Hardware Asset Management platform configuration, lifecycle workflows, normalization standards, and integrations.
• Lead initiatives to improve hardware utilization, refresh planning, cost modeling, and lifecycle efficiency.
• Develop equipment standards, asset catalogs, and multi-year lifecycle roadmaps with desktop engineering and technical teams.
• Establish and improve ITAM policies, standards, and governance models in alignment with industry frameworks, working with IT, finance, security, and compliance leaders.
• Lead enterprise audits, compliance reviews, and remediation planning for high-risk discrepancies.
• Develop predictive analytics, financial projections, and executive dashboards to support strategic decisions.
• Mentor ITAM analysts, set operational standards, and strengthen organizational capability and maturity.
• Oversee inventory tracking and the full IT hardware asset lifecycle, from procurement through disposal, using ServiceNow HAM to support policy, regulatory, and governance compliance.
• Champion major projects and continuous improvements to ITAM processes, procedures, policies, and tracking systems, aligned with standards such as ISO 19770 and ITIL practices.
• Advance asset utilization and cost effectiveness through predictive analytics, AI-driven ServiceNow insights, financial forecasting, variance analysis, process improvements, CMDB governance, audit automation, and compliance frameworks.

Technologies:

• AI
• BPMN
• Cloud
• CMDB
• Excel
• Hardware
• Support
• ITIL
• Security
• ServiceNow

More

We are Endeavor Health, an integrated healthcare delivery system serving more than 4.2 million residents across six northeastern Illinois counties. Our team includes more than 25,000 employees and 6,000 physicians, delivering care through over 300 ambulatory locations and eight acute care hospitals. We are hiring a full-time, hybrid Business Analyst III – IT Asset Management, based in Warrenville or Skokie, Illinois, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The hourly pay range is $47.57–$73.74, determined in part by expertise and years of experience. Benefits may include incentive pay for select positions, performance-based annual increases, career development, medical, dental, pet, and vision coverage options, tuition reimbursement, free parking, wellness programs, savings and health savings plans, retirement options with company match, paid time off, holiday pay, and community involvement opportunities. We foster connection, belonging, learning, and professional growth, and provide reasonable accommodations for individuals with disabilities. We are an equal opportunity employer and federal contractor.

last updated 43 week of 2026