Customer Support Associate

Company Overview

Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.

Role Overview

Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction.

This is a remote, work-from-home position from anywhere in the United States.

Detailed Responsibilities

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems with a positive attitude
• Escalate issues and trends that require broader attention
• Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Candidate Requirements

• 1 year of customer support experience
• Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• Strong organizational skills and the ability to multitask
• Proficiency in CRM software and ticketing systems such as Zendesk
• Team-first mentality and a professional attitude
• Flexible schedule, requiring weekend shifts
• You exhibit patience when handling tough situations
• You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach

Preferred Experience

• Experience in a customer support role or call center environment
• Experience at a startup or in a similarly intense environment
• Familiarity with for-hire transportation industry and gig economy

What Do We Offer?

• Competitive compensation $20-$23/hr + equity + performance-based bonus
• Competitive benefits package
• Being part of a great team to better the lives of gig workers
• Work from home

Successful applicants will need to complete a background check.

At this time, we are not accepting submissions from external recruiters.

Originally posted on Himalayas