Help Desk Technician - Plain City

Requirements:

• Working knowledge of Windows 11 and Microsoft 365 applications.
• Basic understanding of PC hardware, printers, and mobile devices.
• Basic networking knowledge, including Wi-Fi, IP addresses, and VPNs.
• Strong customer service skills, patience, and clear communication with non-technical users.
• Ability to stay organized and manage multiple requests at once.
• High school diploma or equivalent.
• Ability to lift and carry equipment weighing up to 50 pounds.
• CompTIA A+ certification is preferred, or willingness to earn it within the first year.
• Familiarity with Active Directory account tasks is a plus.
• An associate degree or IT certificate is preferred.

Responsibilities:

• Represent our mission and core values through professional, collaborative work and a commitment to animal well-being.
• Respond to IT requests by phone, email, chat, ticketing system, in person, and through remote support.
• Log, prioritize, and track requests in the ticketing system through resolution.
• Reset passwords, unlock accounts, and set up multi-factor authentication.
• Troubleshoot Windows PCs, laptops, printers, mobile devices, and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Set up computers and accounts for new employees; recover equipment and remove access when employees leave.
• Install approved software and apply basic updates.
• Escalate complex issues to Level 2 support or system and network administrators, documenting troubleshooting steps taken.
• Track IT equipment and maintain the asset inventory.
• Write and update how-to articles for common issues.
• Follow security procedures and report suspicious emails or activity to the security team.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365
• VPN

More

We are Select Sires Inc., based in Plain City, Ohio, and committed to improving the productivity and profitability of dairy and beef producers. Through farmer-owned and controlled cooperatives and our international service organization, World Wide Sires, Ltd., we provide genetics, services, and programs to farmers and ranchers. Our mission is to advance livestock producers productivity, profitability, and sustainability with integrity, guided by our values of integrity, dedication, respect, and innovation. We are hiring a full-time-hourly, non-exempt Help Desk Technician (Level 1) at our Plain City facility, reporting to the Director of Technical Infrastructure and Cybersecurity. The role is employees first point of contact for IT support, resolving common issues and escalating more complex ones. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; schedules and duties may change to meet departmental needs. We offer competitive compensation, flexible benefits, professional development and training, career growth opportunities, a supportive and team-oriented culture, work/life balance, and involvement in local community initiatives. We require evidence of work authorization upon employment and equal opportunity in employment.

last updated 44 week of 2026