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Helpdesk - 1. and 2. line

reMarkable AS

Location
Oslo, NO
Workplace
On-site
Job type
Contract
Posted
3 days ago
Source
Verama (Ework Group)
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Please note that the client would like to receive relevant profiles on an ongoing basis. Therefore, we encourage you to submit your application as early as possible.

About the company

reMarkable AS is a Norwegian technology company founded in 2013 in Oslo, Norway. It specializes in designing and manufacturing digital paper tablets that mimic the feel of writing and reading on real paper using advanced e-ink technology. The goal is to help users focus and think clearly by offering a distraction-free digital note-taking and reading experience without apps or notifications.

We are now looking for a helpdesk-agent to strengthen our support-function.

Description:

  • IT Support is a part of End User Services (EUS), with the primary purpose to answer questions, resolve incidents and fulfill requests, 08-16 CET on workdays.

Key technologies are Google Workspace, Atlassian, MS EntraID, Intune, Slack, Ubiquiti.

The team is frequently exposed to matters relating to other Domains, and Departments, and is expected to manage them professionally, including to escalate or refer to other resources, individuals and teams.

In this period, there will be a stronger emphasis on asset management and routine tasks that need to be done accurately and promptly. There will also be technical challenges and learning opportunities along the way.

English language is required, a Scandinavian language is an advantage.

Description of the deliverables:

First line user support

  • Register and follow up on Incidents and Service Requests to document, prioritize and act on IT user needs

Administration

  • Asset management, including stock control and inventory tracking of IT equipment
  • User- and device-administration including on- and off-boarding
  • Purchasing and supplier liaison
  • Software licence administration

Second Line user support

  • Software and hardware troubleshooting
  • Network troubleshooting
  • Access management troubleshooting

Scope:

  • 1 FTE
  • Duration: ASAP - end of March 2027 (With possible extension)

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