HVAC Data Center Truck-Based Service Manager

Requirements:

• University degree or equivalent experience.
• At least 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
• Experience directly managing or supervising technicians, team leads, or similar field-based employees.
• Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
• Experience with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
• Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to use Microsoft Office products and standard service management tools for reporting, planning, and documentation.
• Commitment to safety, compliance, and quality in a customer-facing field environment.
• Experience supporting data center customers or other mission-critical environments is preferred.
• Experience managing Labor and Materials activity, planned service agreements, or service account performance is preferred.
• Experience with forecasting, margin management, budgeting, or account-level service reporting is preferred.
• Background in building controls, mechanical systems, or a similar technical trade environment is preferred.

Responsibilities:

• Lead and manage day-to-day truck-based HVAC service operations for data center customers across a regional territory, including a small team of technicians and/or technician team leads.
• Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, service-level agreements, and customer expectations.
• Direct installation, inspection, and service work, ensuring it is safe, accurate, high-quality, and completed on time.
• Manage labor utilization, staffing needs, and resource allocation to address current demand and future growth.
• Monitor service performance, profitability, and operating metrics, including revenue, margins, forecasting accuracy, and cost control.
• Coach and develop team members to strengthen technical capability, customer communication, and productivity.
• Work with branch leaders and cross-functional teams to resolve issues, remove obstacles, and meet customer commitments.
• Promote safety, compliance, and adherence to company policies across service activities.
• Keep customers informed about work status, follow-up actions, and service outcomes.
• Support service growth through customer account support, Labor and Materials execution, and planned service activity where applicable.
• Take accountability for safe, high-quality service and professional customer care; use practical problem-solving, clear communication, and regular field reviews to improve performance.
• Track service execution and develop team capability through coaching, feedback, and consistent field expectations.

Technologies:

• Support
• AI

More

We are Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. For more than 140 years, we have combined advanced technology, lifecycle services, and a leading field organization to help customers use energy productively, reduce emissions, and operate reliably. In this regional role, you will support critical data center operations and contribute to the performance and growth of our service business. We value safety, collaboration, and customer impact. The posted hiring salary range is $89,400–$125,000, with the final salary based on factors including education, experience, skills, internal equity, and market alignment. The role also offers a competitive bonus plan and benefits package. We may use technology-assisted tools, including artificial intelligence, to help identify and evaluate candidates; human reviewers make all final hiring decisions.

last updated 43 week of 2026