In-Room Dining and Breakfast Associate - Sheraton Stockholm Hotel

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners, Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

We are now seeking a service-oriented In-Room Dining & Breakfast Associate to join our Food & Beverage team and contribute to delivering exceptional dining experiences for our guests. The primary focus of this role is providing attentive, efficient, and personalized room service, with additional responsibilities supporting breakfast and lunch service.

For this role, we are looking for someone who is reliable, guest-focused, and thrives in a fast-paced hotel environment. You take pride in creating memorable guest experiences, enjoy working both independently and as part of a team, and are motivated by providing attentive, high-quality service that exceeds guest expectations.

As an In-Room Dining & Breakfast Associate, you will play an important role in ensuring guests enjoy a seamless dining experience in the comfort of their rooms. From handling orders and delivering food and beverages to providing friendly and professional breakfast service, you will help uphold the hotel's standards of quality and hospitality.

Main responsibilities:

• Handle in-room dining orders, ensuring accuracy, efficiency, and a high level of personalized guest service.
• Deliver food and beverages to guest rooms promptly and professionally, ensuring an excellent presentation and overall dining experience.
• Set up trays and trolleys according to hotel standards, ensuring all orders are complete and presented to a high standard.
• Respond to guest requests, dietary requirements, and special preferences with care and attention to detail.
• Coordinate closely with the kitchen and Food & Beverage team to ensure timely order preparation and delivery.
• Collect used trays, trolleys, and dining equipment from guest rooms and maintain cleanliness in designated areas.
• Assist with breakfast service, welcoming guests, answering questions, and ensuring a smooth and enjoyable dining experience.
• Maintain the breakfast buffet throughout service, ensuring food items are fresh, replenished, and attractively presented.
• Prepare the restaurant for breakfast, including buffet setup, table arrangements, and organizing service stations.
• Clear and reset tables efficiently while maintaining a clean and welcoming dining environment.
• Assist guests with dietary needs, ingredient questions, and recommendations, and serve coffee, tea, and other beverages as required.
• Support lunch service and the transition between service periods when needed.
• Maintain hygiene, safety, and food-handling standards at all times.

Qualifications:

• Able to fluently communicate verbally in English. Fluency in Swedish is a plus.
• Previous experience in hospitality or a hotel is an advantage but not required.
• Positive attitude and genuine passion for providing excellent guest service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong teamwork and communication skills.
• Comfortable with physical work, including lifting and moving items.

In addition:

• You are a reliable and service-oriented team player who enjoys working in a fast-paced, event-focused environment.

What We Offer:

• Part time positions following a 6-month probation period, in accordance with the HRF collective agreement.
• Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene.
• Great opportunities for career growth.
• A dynamic and inclusive work environment.
• Employee discounted rates at over 10 000 hotels worldwide.

Does this position sound interesting and like a good fit for you?

Selection and interviews are conducted on an ongoing basis and the position may be filled before the final application deadline, so please submit your application as soon as possible.

Join our team and play a key role in creating memorable experiences for our guests!

About Sheraton Stockholm Hotel

The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality

We are at the end of our renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We have transformed all our spaces, hotel rooms, implemented new food and beverage concepts and expanded our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.