Internal Help Desk Specialist

Requirements:

• We require a bachelors degree in a related field, or an associate degree paired with relevant work experience.
• We value strong customer service and communication skills.
• We need the ability to troubleshoot technical issues and provide hands-on support.
• We look for adaptability with new ticketing platforms and chat-based support tools.
• We expect quick learning and the ability to work with emerging technologies and software.
• Help desk experience of at least 1 year is required.
• Microsoft Office experience of at least 2 years is required.
• We prefer candidates who can complete 6 weeks of training.
• We need someone who can work both independently and collaboratively.
• We seek strong multitasking and prioritization skills in a fast-paced environment.
• A+, Network+, and Security+ certifications are a plus but not required.
• We require a bachelors degree, with an associate degree preferred for some consideration.
• We need the ability to commute to Waco, TX 76701 and relocate before starting, if needed.

Responsibilities:

• We respond promptly and professionally to incoming calls and emails from distributors.
• We diagnose technical problems and provide effective support to end users.
• We escalate complex matters to senior team members when appropriate.
• We use Freshservice to log, track, document, and resolve support requests.
• We keep accurate records of customer interactions and transactions.
• We identify recurring issues and report patterns that can help improve processes.
• We deliver high-quality customer service and work to maintain customer satisfaction.
• We participate in team meetings and training sessions to strengthen our technical knowledge.
• We may assist in chat queues when needed.

Technologies:

• Support
• Network
• Security

More

We are Green Echo LLC, an IT services company based in Waco, Texas, providing managed IT support to Fortune 500 organizations and regional small businesses since 2012. We offer a professional, supportive, and collaborative workplace with a relaxed atmosphere, casual to business-casual dress, and a strong focus on professionalism, efficiency, and accuracy. Our recently remodeled office features modern sit/stand desks and comfortable private or collaborative workspaces. This is a full-time, in-person helpdesk role supporting a large national client, with competitive pay, benefits including health, dental, vision, paid time off, retirement options, and professional development support.

last updated 43 week of 2026