IT Help Desk Technician

Requirements:

• Strong knowledge of Windows and Microsoft Office applications
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi
• Experience using ticketing systems such as Salesforce or Asana
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to prioritize tasks and work effectively under pressure
• Diploma or bachelors degree in Information Technology, Computer Science, or a related field preferred
• Previous experience in an IT support or help desk role required

Responsibilities:

• Provide first-level technical support by phone, email, chat, or in person
• Receive, log, prioritize, resolve, track, update, and document IT service tickets, ensuring timely resolution and compliance with service level agreements
• Diagnose and troubleshoot hardware, software, printer, network, and connectivity issues
• Install, configure, and maintain computers, operating systems, applications, and peripheral devices
• Create and manage user accounts, passwords, and access permissions
• Escalate complex or unresolved tickets to senior IT support or specialized teams
• Maintain accurate records of technical issues, resolutions, and system changes
• Assist with system updates, software deployments, and workstation setup for new employees
• Educate users on IT best practices, cybersecurity awareness, and appropriate technology use
• Provide excellent customer service while meeting response and resolution targets

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Salesforce
• TCP/IP
• Windows
• Office 365

More

We are hiring a full-time IT Help Desk Technician to help employees or customers resolve technical issues and use our IT systems effectively. The role uses tools such as Active Directory, Microsoft 365, remote desktop software, ticketing platforms, Windows, antivirus, and endpoint management tools. It may suit someone interested in solving technical problems and assisting users, and can provide a starting point for careers in systems administration, cybersecurity, cloud computing, or network engineering. This is an in-person position, scheduled for 40 hours per week, with pay of $26.44 to $31.25 per hour.

last updated 44 week of 2026