IT Service Operations Specialist

Requirements:

• 5+ years of experience in IT service operations, service desk, technical support, mobility, procurement, asset management, or a related IT operations environment.
• Working knowledge of mobility services, carrier operations, desktop hardware, operating systems, software applications, printer services, and procurement processes.
• Experience with ServiceNow or a comparable ITSM platform, including request, incident, task, asset, and reporting activities.
• Experience coordinating vendors, carriers, contracts, inventories, service transitions, or consolidation initiatives.
• Familiarity with ITIL practices; CompTIA A+ or related service and technical foundations are preferred.
• Clear written and verbal communication skills, including the ability to explain technical or operational concepts in an end-user-friendly manner.
• Strong planning and organizational skills, including the ability to manage competing priorities in a fast-paced, geographically dispersed environment.

Responsibilities:

• Coordinate daily IT service operations, including requests, incidents, tasks, approvals, lifecycle activities, queue management, status updates, documentation, and escalations.
• Support assigned IT services and assets throughout their lifecycle, from request and deployment to recovery, reuse, retirement, disposal, or service transition.
• Maintain accurate records of assets, services, ownership, inventory, procurement actions, vendor activity, costs, contracts, lifecycle status, and operational reporting.
• Coordinate technology requests, hardware and accessory needs, service changes, orders, shipments, returns, recoveries, inventory updates, and related support activities.
• Work with Service Delivery, the Service Desk, Procurement, Finance, local offices, vendors, carriers, and technology teams to resolve issues and improve service consistency.
• Support vendor, carrier, contract, invoice, spending, billing, and service performance activities in partnership with Procurement and IT leadership.
• Create and maintain process documentation, knowledge articles, ownership controls, work instructions, request channels, governance standards, and service transition materials.
• Monitor operational demand, service performance, asset accuracy, inventory levels, risks, costs, recurring issues, and opportunities for improvement.
• Identify and recommend improvements to processes, workflows, tools, automation, cost optimization, inventory, and knowledge resources.
• Ensure operational work follows IT policies, approved standards, documented procedures, audit requirements, and agreed service expectations.

Technologies:

• Hardware
• Support
• ITIL
• ITSM
• ServiceNow

More

We are hiring an IT Service Operations Specialist to support reliable, standardized, and cost-effective operations across IT assets, end-user technology services, vendors, and support processes. The role partners with end users, local management, Service Delivery, Procurement, Finance, vendors, and technology teams to strengthen operational consistency, service quality, and the end-user experience. The salary range is $73,500–$84,000 per year; actual pay depends on factors such as relevant experience, knowledge, skills, job scope, and location. Our benefits include a 401(k) with matching, health, dental and vision insurance, life insurance, paid time off, and holiday pay. Keller is an equal opportunity employer and encourages applications from qualified candidates of all backgrounds.

last updated 43 week of 2026