IT Support Engineer

Requirements:

• Experience in a similar IT support / helpdesk role
• Working knowledge of Active Directory and Windows 11
• Basic experience of Windows Server (2016, 2019 and/or 2022)
• Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices)
• Strong general knowledge of IT systems and troubleshooting
• Full UK driving licence
• Desirable:
• Experience with Veeam
• Experience with Microsoft Intune
• Some virtualisation exposure (VMWare, Hypervisor, Nutanix)

Responsibilities:

• Respond to user queries, incidents and issues via the IT helpdesk, email and phone
• Support internal users with software, hardware and service requests across UK and global offices
• Prioritise and manage multiple open support cases at any given time
• Administer Active Directory: user account creation, modification and removal, computer management, security and access rights
• Build and configure hardware for new users and provide initial system training
• Assist colleagues in the wider IT team during peaks in workload within the IT service/support area
• Produce clear technical communication and reports where required

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft Intune
• Security
• VMware
• Veeam
• Windows
• Cloud

More

We are a leading organization hiring an IT Support Technician to provide first-class support to users across the business in Cinderford. This role offers the opportunity to be a key part of our IT function, resolving issues, improving user experience, and supporting a modern Windows-based environment. Join our established IT team to work with a broad range of technologies while supporting users across UK and global offices. We provide opportunities for technical skills development, and the role includes office-based work with some UK and occasional overseas travel.

last updated 43 week of 2026