IT Support Services - Help Desk

Requirements:

• At least 2 years of experience with Microsoft networks, firewall and network configuration, workstation setup and installation, print management, cloud technology integration, network and endpoint security, TCP/IP, Active Directory and Group Policy, PowerShell, and technical documentation
• Strong verbal and written communication skills, including the ability to communicate effectively with internal and external customers
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide excellent customer service
• Ability to work independently and complete assignments within provided instructions, routines, and accepted practices
• High school diploma or GED required; associate degree preferred
• ConnectWise experience preferred
• CompTIA A+, Network+, MCSA, or similar certifications preferred
• Experience with AWS, Azure, or Google Workspace preferred
• Familiarity with ITIL practices and IT service management preferred

Responsibilities:

• Provide frontline IT support by responding to requests submitted by phone, email, and ticketing systems within agreed service-level targets
• Diagnose and resolve hardware, software, and network issues involving desktops, laptops, mobile devices, and printers
• Install, configure, and update operating systems, software, and hardware for new and existing users
• Set up user accounts, reset passwords, and manage permissions
• Troubleshoot Wi-Fi, VPN, and network printer issues
• Document troubleshooting steps and solutions, and maintain the knowledge base
• Monitor and maintain IT systems and networks to identify potential issues and prevent disruptions
• Work with IT colleagues and escalate complex issues to senior engineers when needed
• Assist with system upgrades, software deployments, network expansions, and other IT projects
• Follow security measures to protect data and systems

Technologies:

• AWS
• Active Directory
• Azure
• Cloud
• Excel
• Firewall
• Hardware
• Support
• ITIL
• Mobile
• Network
• PowerShell
• Security
• TCP/IP
• VPN

More

We are COURSER, a partnership platform helping technology service companies identify and pursue growth opportunities. Our fast-paced, evolving IT company is expanding its customer base and team. We value teamwork, service, a growth mindset, trust, and innovation, and our team works together to deliver a strong customer experience. In this Help Desk role, you will provide technical assistance to our employees and clients. We support employees personal and professional development with training, mentorship, growth pathways, and opportunities to challenge the status quo; our teams across the country share knowledge and learn together. Benefits include medical, dental, vision, and life insurance; 401(k) matching; unlimited vacation; 10 holidays, including your birthday and a floating holiday; healthy lifestyle and Amazon Prime reimbursements; 40 hours of volunteer time; paid parental leave; education and certification reimbursement; learning and development programs; an employee assistance program; and flexible spending and health savings accounts. Pay is $30–$35 per hour for an expected 40-hour workweek. The work location is in person.

last updated 43 week of 2026