IT Support Specialist

Requirements:

• Bachelors degree in information technology, computer science, or a related field, or equivalent experience
• 2–6 years of experience in help desk, desktop support, or technical support
• Experience supporting users across multiple sites is preferred
• Proficiency troubleshooting Windows operating systems, drivers, and common application software
• Experience with Microsoft 365, including Outlook, Teams, and SharePoint
• Basic network troubleshooting knowledge, including wired and wireless connectivity, IP, and DNS
• Knowledge of VPNs, remote desktop tools, remote support, and printer, scanner, and fax devices
• Familiarity with imaging and deployment tools such as SCCM or MDT is a plus
• Basic scripting or automation experience, such as PowerShell, is a plus
• Strong customer service, communication, problem-solving, prioritization, and teamwork skills, with patience and empathy when supporting non-technical users
• Dependability when participating in an after-hours rotation

Responsibilities:

• Respond to end-user requests in person, by phone, and through the ticketing system, resolving incidents promptly
• Install, configure, and maintain desktops, laptops, peripherals, printers, mobile devices, and camera systems
• Assist with software installation, updates, patches, and troubleshooting
• Support Microsoft 365 services and user account access
• Troubleshoot VPN, remote access, and connectivity issues
• Escalate network, server, and application issues to infrastructure or applications teams
• Help implement changes to local infrastructure, including WAN, LAN, Wi-Fi, server rooms, and servers
• Participate in an after-hours and on-call rotation for critical incidents
• Document resolutions, prepare user guides and FAQs, and maintain the knowledge base
• Support onboarding and offboarding by provisioning accounts, setting up hardware, and managing access rights
• Contribute to desktop standardization, imaging, and deployment efforts

Technologies:

• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Network
• PowerShell
• SharePoint
• VPN
• Windows
• Office 365

More

We are hiring an IT Support Specialist to provide frontline end-user support across multiple manufacturing plants and offices, helping maintain desktop and application uptime. The role involves collaboration with our infrastructure and applications teams when issues span their areas. We offer an annual salary of $63,000–$65,000, along with a 401(k) and matching, dental and life insurance, an employee assistance program, an employee discount, a flexible spending account, and paid time off. This is an in-person role. Career development may lead to senior support, desktop engineering, support team leadership, or opportunities to cross-train in infrastructure or applications.

last updated 43 week of 2026