IT Support Specialist

Requirements:

• High school diploma or equivalent; an associate degree, technical diploma, relevant coursework, military technical training, or industry certifications are preferred.
• 0–3 years of experience in help desk, desktop support, technical customer service, an internship, lab, volunteer, or comparable hands-on IT work.
• Foundational knowledge of Windows 10/11, computer hardware, printers, mobile devices, basic networking, and common troubleshooting methods.
• Familiarity with Microsoft 365 applications.
• Exposure to Entra ID, Intune, Windows Autopilot, Jamf Pro, NinjaOne, Freshservice, or similar tools is helpful but not required.
• Strong customer service, active listening, written communication, follow-through, organization, and attention to detail.
• Ability to learn procedures, follow checklists, protect confidential information, and ask for help when risk or scope is unclear.
• Ability to manage multiple requests, communicate priorities, and remain professional with users who have varying levels of technical knowledge.
• Ability to travel occasionally to our offices or sites in the United States and Canada.
• CompTIA A+, Google IT Support Professional Certificate, MS-900, AZ-900, SC-900, or equivalent knowledge is preferred.
• Experience supporting users in a multi-site, manufacturing, construction, warehouse, or service-oriented environment is preferred.
• Basic PowerShell exposure, PC repair experience, structured cabling familiarity, or hands-on home lab experience is preferred.
• Ability to safely move and install typical IT equipment, including occasional lifting of up to 40 pounds.

Responsibilities:

• Provide friendly, timely, and accurate technical support to employees across our locations, including help with computers, monitors, docks, printers, scanners, mobile devices, conference-room equipment, and common business applications.
• Keep users informed, set appropriate expectations, and confirm that solutions enable them to work.
• Complete approved onboarding, account changes, and offboarding tasks involving accounts, groups, licenses, shared mailboxes, and application access.
• Help users with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, and Excel, as well as approved business applications.
• Assist with password resets, multifactor authentication registration, basic access issues, and approved device enrollment.
• Prepare, configure, deploy, replace, and recover computers and mobile devices using established Intune, Windows Autopilot, Jamf Pro, and NinjaOne procedures.
• Install approved software, apply standard configurations, verify encryption and security tools, and complete deployment checklists.
• Maintain accurate IT asset and accessory inventory, assignment, warranty, location, and disposal records.
• Troubleshoot first-level wired, wireless, VPN, internet, printer, and peripheral connectivity issues.
• Identify potential phishing, malware, unauthorized access, or data exposure, and promptly follow our IT security escalation procedures.
• Create and update ticket notes, knowledge articles, checklists, asset records, and user-facing instructions.
• Assist senior IT staff with office, plant, acquisition, and technology refresh projects as assigned.
• Participate in team training and progressively build skills in Microsoft 365, Entra ID, Intune, endpoint security, networking, and IT service management.
• Document and resolve routine incidents and service requests using established procedures and appropriate security controls, escalating complex or high-risk issues to the appropriate IT team member.
• Ensure tickets include complete notes, categorization, resolution details, and the asset or user information needed for reporting and follow-up.

Technologies:

• Excel
• Hardware
• Support
• Microsoft 365
• Mobile
• PowerShell
• Security
• SharePoint
• VPN
• Windows
• Office 365

More

We are RPS Composites and the RPS Industrial Group of Companies, serving heavy industrial and construction markets for more than 50 years, with installations in over 45 countries. We operate manufacturing, inspection, distribution, and service centers across North America, including Mobile, Alabama, where this in-person role is based. This entry-level position is a primary point of contact for employee IT support and offers structured exposure to endpoint management, identity, Microsoft 365, networking, security, and multi-site operations. Our IT team combines broad systems experience with opportunities to learn from experienced professionals, contribute to projects and continuous improvement, and grow professionally in a supportive, collaborative environment. Compensation is $43,000–$47,000 per year. Benefits include 401(k) matching, health, dental, vision and life insurance, paid time off, 10 paid holidays, education assistance, and professional development support.

last updated 43 week of 2026