IT Support Specialist

Requirements:

• Proven experience in IT support or desktop support, with a strong understanding of computer hardware and Windows 10/11, macOS, and Linux operating systems.
• Familiarity with help desk ticketing systems and a commitment to excellent customer service.
• Solid knowledge of LAN/WAN setup, TCP/IP, DNS, VPNs, and network troubleshooting.
• Experience with Active Directory and Microsoft Windows Server environments is highly desirable.
• Ability to diagnose hardware issues involving components such as motherboards, hard drives, RAM, printers, and mobile devices.
• Strong communication skills, including the ability to explain technical concepts to non-technical users.
• Analytical skills to diagnose complex technical problems quickly and accurately.
• Knowledge of IT infrastructure, including DNS servers, TCP/IP, LAN configurations, and security best practices.

Responsibilities:

• Provide end-user technical support through help desk systems, promptly resolving hardware, software, and network issues.
• Manage support tickets by documenting issues and tracking resolutions through timely closure.
• Install, configure, and maintain hardware and software across Windows, macOS, and Linux desktop environments.
• Troubleshoot LAN, TCP/IP, DNS, VPN, and network outage issues to restore connectivity.
• Assist with Active Directory administration, including creating user accounts, adjusting permissions, and updating group policies.
• Support Windows Server environments, SCCM, and operating system updates.
• Troubleshoot desktops, laptops, mobile devices, printers, and other peripherals to minimize downtime.
• Collaborate with colleagues to address complex hardware, software, and network issues and analyze systems.
• Maintain security protocols by managing user access controls and supporting Active Directory policies.
• Help deploy hardware and software while ensuring compatibility with existing systems.

Technologies:

• Active Directory
• Hardware
• Support
• LAN
• Linux
• macOS
• Mobile
• Network
• Security
• TCP/IP
• VPN
• Windows

More

We are seeking a proactive IT Support Specialist to join our technology team as a frontline resource for technical issues, end-user support, and IT infrastructure maintenance. This role offers the opportunity to apply your technical expertise in a fast-paced environment while delivering strong customer service and helping our organization run smoothly. We value energetic problem-solvers who enjoy helping others through effective technical solutions. Pay is $26.88–$32.37 per hour. Benefits include a 401(k), dental insurance, and a flexible schedule. Work is in person.

last updated 43 week of 2026