IT Support Specialist

Requirements:

• An associate or bachelors degree focused on Computer Information Systems or a related field, or at least one year of experience in a similar position.
• Strong analytical, problem-solving, research, prioritization, note-taking, and documentation skills.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to diverse audiences, and strong customer service skills.
• Working knowledge of network architecture, software troubleshooting, Microsoft Windows, basic Active Directory and Office 365 user administration, and cloud and remote technologies such as Office 365, Azure Active Directory, SSLVPN, and Microsoft Exchange Online.
• Ability to adapt to a changing work environment and meet challenges throughout the day.
• PowerShell, HTML, and JavaScript scripting or web-language proficiency is desired but not required.
• CompTIA A+ and CompTIA Network+ certifications are preferred but not required.
• Must be able to drive and maintain a valid drivers license for local travel, approximately 4% of the time.
• Must be available during regular office hours unless responsibilities or the hybrid arrangement require otherwise; rare extended-hours or weekend work may be needed for upgrades, maintenance, critical patches, or troubleshooting.
• Work in accordance with HIPAA and our information security policies and procedures.

Responsibilities:

• Serve as our staffs first point of contact for technical support by troubleshooting issues, researching and answering questions, prioritizing helpdesk requests, and escalating issues to other IT staff when appropriate.
• Provide audio-visual support for onsite events and programs, including local off-site conferences, and help staff create and manage online meetings using platforms such as Teams and Zoom.
• Assist staff with Microsoft Office applications and cloud services, including Office 365, OneDrive, Teams, and SharePoint.
• Manage identity and access using Active Directory and the Office 365 administrator portal.
• Assist our Systems Administrator with basic network support and with provisioning, configuring, and setting up laptops, workstations, and other hardware.
• Create, edit, and maintain technical documentation covering staff solutions and IT systems.
• Provide basic maintenance and support for network printers and copiers.
• Assist with security activities, including conducting and documenting security tests.
• Perform other technical duties as directed by our Assistant Vice President of Information Technology and Systems Administrator.

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• JavaScript
• Network
• Office 365
• PowerShell
• Security
• SharePoint
• Web
• Windows

More

We are the Tennessee Hospital Association (THA), a not-for-profit membership association that advocates for hospitals, health systems, other healthcare organizations, and the patients they serve. We provide member education and information and inform the public about hospital and healthcare issues at the state and national levels. This role supports approximately 65 users and 85 workstations and handles about 500 staff requests each year. We offer a hybrid work arrangement. The position has no direct reports.

last updated 44 week of 2026