IT Support Specialist (Tier 1)

Requirements:

• Familiarity with iPhones and the ability to provide basic troubleshooting and user support
• Strong customer service and communication skills
• Basic understanding of Windows, user accounts, and common office software
• Ability to follow procedures, document work, and manage multiple tickets
• Comfortable working independently and collaboratively
• Willingness to learn new systems and technologies
• Prior helpdesk, desktop support, or IT support experience—or equivalent internship or training—is preferred
• Familiarity with Active Directory user management is preferred
• Experience with remote support tools is preferred
• Basic knowledge of endpoint management or imaging tools is preferred
• IT-related certifications such as A+ or Network+ are preferred

Responsibilities:

• Serve as the first point of contact for IT support requests submitted through helpdesk tickets
• Troubleshoot basic hardware, software, and connectivity problems
• Reset passwords and assist with authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding, including account setup and equipment preparation
• Image, configure, deploy, and support laptops, desktops, and peripherals
• Provide remote and desk-side support to end users
• Support conference rooms and related equipment, including webcams and headsets
• Escalate complex issues to Tier 2 or senior IT staff as needed
• Document known issues and solutions in step-by-step knowledge base articles
• Follow established IT processes and security best practices

Technologies:

• Active Directory
• Hardware
• Support
• Network
• Security
• Windows

More

We are seeking a Tier 1 IT Support Specialist to provide frontline technical support to our internal users. This opportunity suits someone at an early stage of their IT career who is customer-focused, detail-oriented, and eager to develop technical skills in a hands-on setting. The role is full-time and in-office, Monday through Friday, with no remote work. The stated salary range is $50,000–$60,000 per year based on experience and qualifications; the posting also lists pay as $55,000–$60,000 per year. Benefits include health, dental, and life insurance, a 401(k) with matching, paid time off, and cell phone compensation. Work location is in person.

last updated 43 week of 2026