IT Support Technician

Requirements:

• Passion for technology and providing excellent customer service.
• Self-motivated, dependable, organized, and detail-oriented.
• Strong problem-solving and communication skills.
• Familiarity with Windows operating systems, basic networking, business applications, and printing systems.
• Ability to learn new technologies, follow troubleshooting procedures, work independently, and collaborate with a team.
• Interest in developing IT skills and growing professionally.
• Previous IT support experience or relevant certifications, such as CompTIA A+, are an advantage; candidates willing to learn are encouraged to apply.

Responsibilities:

• Respond to client inquiries by phone, email, and through our ticketing system.
• Provide front-line technical support for computer hardware, software, printers, and network connectivity.
• Troubleshoot and resolve common Windows, Microsoft 365, and end-user technology issues.
• Help set up workstations, install software, onboard users, and configure basic equipment.
• Document troubleshooting steps, resolutions, and client communications in our ticketing system.
• Escalate complex or unresolved issues to Tier II technicians when needed.
• Maintain a professional, friendly, customer-focused approach in client interactions.
• Provide onsite client support and assist with other technical tasks as needed.

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

We are Lightwire Solutions, a locally owned managed IT service provider serving North Alabama and Middle Tennessee. We deliver dependable technology solutions to small businesses and nonprofits, with a focus on trust, responsiveness, and people-first service. Were hiring a full-time Tier I Service Technician, often the first point of contact for clients seeking technical assistance. Youll support a range of clients and technologies while working with experienced technicians to keep business systems running smoothly and build your IT career. The role is in person, with a Monday–Friday schedule and annual pay of $40,000–$45,000, based on experience and qualifications. We offer health, dental, vision, and life insurance; paid time off and holidays; retirement plan options with company matching; company-wide incentives; and professional development and certification reimbursement opportunities. Some benefits are subject to eligibility requirements. We foster a supportive, close-knit, team-focused environment with opportunities for career growth.

last updated 43 week of 2026