IT Systems Engineer - Info Systems Dept.

Requirements:

• Bachelors degree in IT, Computer Science, or a related discipline, or equivalent professional experience.
• A minimum of 3 years in IT support, systems engineering, or a similar technical position.
• Practical experience with O365, Exchange, and cloud desktop technologies.
• Proficient troubleshooting, analytical, and documentation abilities.
• Outstanding communication skills with a strong emphasis on customer service.
• Availability to work overnight shifts and occasionally during the day.
• Preferred certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.
• Familiarity with software like Vertafore (AMS360, ImageRight) or Salesforce.
• Knowledge of compliance standards (NYDFS, SOC 2, HIPAA).

Responsibilities:

• Respond to and address overnight technical support inquiries related to hardware, software, telephony, and essential business systems.
• Oversee and manage O365 and Microsoft Exchange accounts, including permissions and distribution groups.
• Troubleshoot and maintain virtual cloud desktops, aiding in onboarding and offboarding procedures.
• Supervise security measures (spam filters, antivirus software, access controls) to avert threats and uphold compliance.
• Accurately document service requests, outcomes, and updates on projects.
• Assist with IT initiatives, enhancements, and deployments outside of regular working hours.
• Collaborate with team members and convey issues to guarantee consistent, high-quality service.

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Salesforce
• Security
• Office 365

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We are Marshall + Sterling, a 100% employee-owned organization with a legacy that stretches back to 1864. Our mission is to empower clients in anticipating, preparing for, and mitigating risk, ensuring they can progress with confidence. We value innovation, collaboration, and a cohesive culture where employee-owners contribute to our collective achievements. By joining our team as an IT Systems Engineer, youre entering a supportive environment dedicated to integrity and impactful work. This hybrid position can be based out of our Poughkeepsie, Middletown, or Latham offices, and offers a generous total rewards package, including competitive salary, comprehensive benefits, and the unique opportunity to participate in our Employee Stock Ownership Program.

last updated 43 week of 2026