IT Systems Manager - infrastructure and security

Requirements:

• Minimum of 5 years of experience in IT operations, systems administration, or a related business systems role
• Proficient in managing SaaS platforms, identity and access management (IAM), and security best practices
• Extensive experience with Google Workspace and other cloud-based business applications
• Strong operational mindset with a keen interest in automation and process enhancement
• Ability to manage systems independently instead of relying on a ticket-based help desk
• Experience in vendor management and handling technical escalations
• Detail-oriented with a focus on clean permissions, naming standards, and thorough documentation
• Skill in converting technical decisions into tangible business results
• Bachelors degree in Information Systems, Computer Science, Business Systems, or equivalent practical experience is preferred.

Responsibilities:

• Oversee and manage core business systems relevant to Operations, Sales, and internal teams
• Control system configurations, integrations, permissions, and overall technical integrity
• Serve as the internal super user, promoting tool adoption and best practices
• Manage the entire Joiner/Mover/Leaver process
• Implement least-privilege access policies and conduct regular permission audits
• Administer licenses, credentials, and SaaS subscriptions with a focus on security and financial efficiency
• Recognize and automate repetitive workflows to alleviate operational challenges
• Utilize AI and automation tools to enhance troubleshooting, documentation, and internal efficiency
• Convert organizational needs into scalable technical solutions
• Act as the main technical liaison with an external IT Managed Service Provider (MSP)
• Handle issue escalation, manage support workflows, and maintain service quality
• Directly administer Google Workspace and other essential systems without full outsourcing.

Technologies:

• AI
• Cloud
• IAM
• Support
• Security

More

We are a rapidly expanding eCommerce agency headquartered in Southern California, passionate about helping brands thrive on major online marketplaces. Our diverse portfolio consists of leading brands, and we are committed to innovation, transparency, and delivering results. We offer a comprehensive benefits package, including multiple medical plans, dental and vision insurance, a pet benefits program, generous vacation and holiday time, and coverage for partners and dependents. Our collaborative team environment fosters growth and creativity, making it an exciting time to join us.

last updated 43 week of 2026