Lead Data Center Technician

Requirements:

• Team leadership experience.
• Strong written and spoken English skills for customer-facing communication and relationship building.
• Excellent organizational, administrative, and documentation skills, including experience with customer applications and/or Microsoft Office tools.
• 3–5 years of experience in data center operations or a similar technical environment involving direct customer interaction.
• Hands-on experience with connectorized fiber-optic cabling, including single-mode and multimode fiber, LC connectors, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, stay composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment weighing up to 50 pounds.
• Comfort working at heights and in varying environmental conditions.

Responsibilities:

• Audit work performed at customer data centers and colocation sites daily, and provide timely feedback to third-party technicians.
• Communicate directly with customers through their ticketing systems or in person, providing clear reports and updates.
• Support fiber installation, decommissioning, break-fix, remediation, and migration work in data center optical and transport environments.
• Perform or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, visual fault locators, OTDRs, and test sets.
• Interpret and carry out Methods of Procedure, engineering and vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to verify port connections and cable management.
• Lead work across customer environments and colocation sites, maintaining high execution and quality standards for installations, migrations, remediation, break-fix, and remote hands services.

Technologies:

• Support
• Network

More

We are seeking a motivated Data Center Technician to help ensure the reliable installation, maintenance, and operation of optical transport and infrastructure in customer data centers. In this customer-facing role, you will serve as a link between customers and vendors while supporting high-quality work across the team. The position requires travel to sites outside your home market, sometimes at short notice, for assignments lasting several weeks; travel may reach 50% of the time.

last updated 43 week of 2026