Manufacturing IT Support Engineer

Requirements:

• High school diploma or GED.
• 3–5 years of experience in a relevant field, including IT operations, operations support systems, IT support, technical support, or technical customer support.
• Technical troubleshooting experience.
• Experience supporting IT infrastructure, including physical and virtual servers, networks, and related systems.
• Experience with Windows and Linux environments and Cisco-based networks.
• Ability to provide technical support in a multi-shift manufacturing environment and work flexible hours, including weekends when needed.

Responsibilities:

• Manage IT infrastructure, including servers, networks, storage, telecommunications, mainframes, and virtualization platforms.
• Configure and maintain networking equipment such as routers, switches, firewalls, VPNs, QoS, and wireless access points; support local Cisco-based networks.
• Work with security teams to implement and maintain firewalls, intrusion detection systems, access controls, and other security measures.
• Establish and maintain data backup and recovery procedures to support business continuity.
• Monitor enterprise system usage and service-level metrics, identify potential issues, and address them proactively.
• Analyze capacity and performance trends and recommend future infrastructure investments.
• Perform routine network maintenance and system upgrades, including patches, service packs, hot fixes, and enhancements.
• Develop Infrastructure as Code scripts and automated processes to improve consistency, testability, and efficiency.
• Troubleshoot complex hardware and software issues escalated by technical support teams.
• Set up and configure user systems, including operating systems, applications, and hardware.
• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.
• Support incident triage and resolution, escalations, business continuity activities, and coordination with technical support teams.
• Support local physical and virtual servers in Windows and Linux environments.
• Assist with assignment and workload management, and support the integration and ongoing maintenance of applications and hardware.
• Create, maintain, and share accurate technical support documentation and knowledge resources.

Technologies:

• Cisco
• Hardware
• Support
• Linux
• Network
• Security
• Windows
• VPN

More

At HTC Global Services, we invite you to build new things with us and advance your career. Youll collaborate with experts, work alongside clients, and join high-performing teams, with long-term opportunities to grow professionally and develop skills in emerging technologies. Our benefits may include medical, dental, and vision coverage, paid time off and holidays, 401(k) matching, life and disability insurance, professional development, wellness programs, and other perks. We are committed to inclusion and diversity and strive to provide a workplace free from discrimination and harassment, where everyone is treated with dignity and respect. We are an equal opportunity employer and a proud National Minority Supplier.

last updated 43 week of 2026