Product Manager - Software and Service Solutions

Requirements:

• At least 4 years of product management experience leading software applications; experience in security or life safety is preferred.
• Experience managing mobile application operations, with a detailed understanding of product specifications, competitors, and the security market.
• A track record of managing products successfully throughout their lifecycle.
• Excellent written, verbal, and presentation skills for technical audiences of varying sizes.
• Experience communicating requirements to engineering teams and business leaders and managing requirement changes during product development.
• Ability to work effectively with cross-functional teams in a business setting.
• Strong quantitative, analytical, and critical-thinking skills.
• Ability to develop long-term strategic plans while addressing day-to-day priorities.
• Ability to manage multiple projects in a fast-paced environment.
• Willingness and ability to travel to existing and prospective customers.
• Demonstrated leadership skills and ability to handle confidential information.
• Preferred: Bachelors degree in Business, Engineering, Marketing, or a related field, or relevant product management experience.
• Preferred: Certified Product Manager (CPM) credential through AIPMM or an equivalent organization.
• Preferred: Experience with Jira and Confluence.

Responsibilities:

• Manage expectations and communications with internal and external customers, building strong relationships and reducing company risk through effective communication.
• Communicate with engineering, senior management, team members, and customers to provide direction, plans, clarifications, guidance, decisions, status updates, and issue resolution; present weekly product updates and detailed specifications to senior management.
• Build in-depth knowledge of our products by collaborating with product managers and visiting and speaking with dealers to identify product gaps and generate ideas that grow market share, improve customer experience, and support growth.
• Conduct market research and guide teams in researching customers, competitors, employees, sales, and marketing.
• Build support for our product vision within the organization and among key external partners.
• Prioritize work according to business and customer impact.
• Collaborate with cross-functional teams to deliver quality products, services, training, and support efficiently; drive product launches and set and publish launch dates.
• Review promotional plans for alignment with product-line strategy and effective messaging, and build awareness and understanding of our products.
• Improve processes and efficiency while maintaining compliance with requirements, meeting customer needs, reducing cycle time, and eliminating waste.

Technologies:

• Confluence
• Hardware
• Support
• JIRA
• Marketing
• Mobile
• Product Manager
• Security
• Web

More

We are a U.S.-based manufacturer of integrated security and access control solutions, serving dealers and integrators with purpose-built hardware and software designed and produced domestically. We focus on reliability, innovation, and long-term partnerships in the electronic security industry. This full-time, in-office Product Manager role is based in Springfield, Missouri, and guides service capabilities, user experience, and business profitability for software features across our applications and web services used by customers and sales-channel partners. Pay is commensurate with experience, and we offer a competitive benefits package.

last updated 43 week of 2026