Senior AI Developer

Requirements:

• At least 8 years of hands-on technical experience with contact center and customer experience platforms
• Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
• Strong understanding of cloud platforms (AWS, Azure, or GCP), APIs, CI/CD, web technologies, and DevOps practices
• Strong organizational and stakeholder-management skills when working with technical and non-technical teams
• Experience with Agile/Scrum or SAFe frameworks and tools such as Jira, Confluence, or Azure DevOps
• Excellent communication, leadership, and documentation skills
• Knowledge of APIs, JSON, XML, and OAuth
• Experience with Node.js and Python
• Familiarity with CI/CD pipelines, DevOps, and version control tools such as Git
• Knowledge of customer journey mapping, persona design, and voice UX best practices
• Familiarity with compliance standards such as GDPR, HIPAA, and PCI-DSS in cloud and customer experience solutions
• Bachelors degree in computer science, engineering, or a related field, or four years of relevant work experience
• Preferred: cloud certification and SAFe Agile knowledge
• Preferred: At least 4 years of experience designing, developing, documenting, testing, and debugging software systems or applications in an Agile environment
• Preferred: Experience in web development, API integrations, cloud technologies, contact center or IVR technologies, chatbot development and integrations, conversational AI, or chat and voice bots
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of an interview is required to meet the job qualification
• Reliable, punctual attendance is an essential function of the position

Responsibilities:

• Lead development, execution, and delivery of code and other artifacts for conversational AI, IVR systems, chat solutions, and cloud-native web applications
• Work with technology leads and developers, business subject matter experts, UX designers, and other stakeholders to define technical deliverables
• Integrate voice and web channels with backend systems, APIs, and analytics platforms
• Promote Agile/Scrum practices and facilitate sprint planning, stand-ups, and retrospectives
• Lead API integrations across internal platforms, external systems, and cloud services
• Gather integration needs with development, infrastructure, and product teams and translate them into scalable technical solutions
• Lead unit and integration testing and support QA teams with end-to-end testing
• Keep up to date with best practices and emerging API development and integration technologies
• Document and raise risks, issues, blockers, and dependencies with the project manager
• Coordinate with cloud infrastructure teams to support scalable, secure, high-performance deployments
• Track delivery milestones and dependencies across teams
• Manage vendor relationships and third-party integrations when needed
• Guide the team in resolving blockers, sustaining progress, and maintaining quality

Technologies:

• AI
• API
• AWS
• Azure
• Backend
• CI/CD
• Cloud
• Confluence
• DevOps
• GCP
• Git
• Support
• JIRA
• JSON
• OAuth
• Project Manager
• Python
• Web
• XML
• UX UI Design
• NodeJS

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We are hiring a Senior Developer, IT to develop critical applications for our contact centers. The role focuses on technical development across conversational contact center technologies, including web chat, voice IVR, web applications, and cloud platforms.

last updated 43 week of 2026