Senior Desktop Support Specialist

Requirements:

• Ability to lead projects, direct others, and make decisions within the scope of assigned work
• Ability to assess and combine team members skills to support project and organizational goals
• Technical expertise to evaluate IT incidents and service desk tickets, prioritize work, and assess business impact
• Awareness of organizational security policies and security issues affecting assigned systems and technology

Responsibilities:

• Support service desk requests, hardware installations, and customer software issues at headquarters
• Build positive customer relationships, mentor colleagues, take ownership of technical problems, and provide status updates through ServiceNow
• Install and image computers, configure local and network printers, and migrate user data and profiles
• Work with Data Center Operations, application development, and network infrastructure teams to resolve customer-level technical issues
• Provide project updates to management
• Create and maintain process and procedure documentation for assigned areas, ensure team members use it, align it with Operational Level Agreements and Service Level Agreements, and review it annually
• Implement IT Security Office requirements to protect data from unauthorized access, alteration, destruction, or misuse

Technologies:

• Hardware
• Support
• Network
• Security
• ServiceNow

More

We are seeking a Desktop Support Specialist to support Client Services Operations at headquarters in Rocky Mount. The role requires travel and offers a pay range of $40.00–$45.00 per hour. Our benefits include medical, dental, and vision insurance; a 401(k) retirement plan; a Health Savings Account; short- and long-term disability insurance; life and AD&D insurance; paid sick leave where required by law; supplemental insurance options; identity theft protection; pet insurance; wellness programs; an Employee Assistance Program; and career development opportunities. Eligibility and leave terms may vary by employment status, length of service, and work location, and benefits may be modified in accordance with applicable laws. Founded in 2010 and headquartered in the Washington, DC metro area, we are a technology staffing and workforce solutions company serving organizations across the United States and Canada. We provide staffing solutions in IT, engineering, life sciences, clinical, and professional fields. As a certified Minority Business Enterprise, we support organizations in building teams and professionals in developing their careers. We are certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards.

last updated 43 week of 2026