Senior Manager, User Experience Research

Requirements:

• Intermediate proficiency in transdisciplinary thinking.
• Advanced proficiency in creative thinking, emotional agility, user research, research and information synthesis, data analysis, user behavior, UX design, design thinking, customer centricity, communication, analytical and problem-solving skills, cross-functional collaboration, ambiguity management, and data-driven decision-making.
• Typically, 7 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience, and industry knowledge.

Responsibilities:

• Oversee our public website, digital sales, home-buying, and enterprise experiences, and lead strategic UX research roadmap planning with Design, Product, and Technology partners.
• Build an open, feedback-oriented team culture, encourage candid conversations and cross-team collaboration, and help advance the UX research practice within BMO Digital.
• Understand how consumer and business customers search for, evaluate, and select banking solutions; analyze customer feedback and needs to inform design and business strategy.
• Plan and facilitate research programs, analyze data, and develop insights that support intuitive design, strategy, and product development.
• Define and execute comprehensive research plans, selecting qualitative and quantitative methods based on priorities, research questions, timelines, and available resources.
• Study user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments.
• Incorporate complex technical and business considerations into research, and communicate findings to varied audiences through reports and presentations.
• Develop research project budgets and timelines, present findings to designers, developers, and stakeholders, and agree on action plans.
• Foster a team culture that reflects our purpose, values, inclusion, and strategy; set goals, clarify expected outcomes, and ensure accountability.
• Build collaborative teams across functional and operating groups, attract and retain talent, support career development, coach employees, recognize performance, and address performance concerns.
• Serve as a specialist resource to senior leaders and stakeholders at the group or enterprise level.
• Apply expertise and creative problem-solving to complex, ambiguous, and non-routine situations, and implement changes in response to evolving trends.
• Make measured, risk-informed decisions in line with our Risk Management Framework, approved Risk Appetite, business strategy, applicable policies, laws, and regulations.
• Take on broader work or accountabilities as needed.

Technologies:

• Support
• UX UI Design
• Marketing
• Network

More

This is a 12-month salaried contract role with BMO Financial Group, based at 33 Dundas Street West. The listed annual salary range is $85,500 to $185,000; compensation varies based on factors including location, skills, experience, education, and qualifications. Our total compensation may include performance incentives, discretionary bonuses, and other rewards. We also offer health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. At BMO, our purpose is to boldly grow the good in business and life by creating lasting positive change for customers, communities, and our people. We value an inclusive, equitable, and accessible workplace, and provide team members with training, coaching, manager support, and opportunities to build their networks and skills. Accommodations are available during all stages of the selection process.

last updated 43 week of 2026