Service Engineer

Requirements:

• Bachelors degree in Computer Science, Computer Engineering, or a related technical field
• 5–7 years of relevant software or service engineering experience
• 5+ years of dedicated Release Management experience
• 5+ years of technical writing experience, including specifications, test plans, and release notes
• 5+ years of structured team communication and cross-functional technical coordination
• Strong knowledge of computer science principles, data structures, algorithms, and large-scale systems software design
• Experience troubleshooting, diagnosing defects, and performing unit testing in production systems
• Preferred: Hands-on experience managing release pipelines for enterprise productivity software suites
• Preferred: Experience managing release processes for Mac and iOS platforms

Responsibilities:

• Gather and analyze system requirements, document technical specifications, and customize software solutions to client needs
• Improve enterprise software implementation projects, develop new programs, and update existing programs to modern standards
• Conduct unit testing and post-implementation validation, and resolve software bugs in new and legacy production environments
• Compile, organize, and manage external release notes and related documentation
• Carry out pre-release deployment task lists and support scheduled release cycles
• Coordinate and manage release workflows across desktop and mobile platforms, including Mac and iOS
• Create migration packages for system testing, user testing, and production rollout

Technologies:

• Support
• Mobile
• iOS

More

We are seeking an experienced Service Engineer 3 to join our enterprise engineering organization and support critical software releases. This fully remote contract role offers the opportunity to contribute at enterprise scale in a collaborative team environment. The work schedule is 8 a.m. to 5 p.m., and compensation is $54.25–$64.25 per hour. We offer eligible employees medical, prescription, dental, vision, AD&D, and life insurance, short-term disability coverage, and a 401(k) plan. We are an equal opportunity employer and welcome applicants of all abilities; reasonable accommodations are available during the application and interview process.

last updated 44 week of 2026