ServiceNow Developer SME

Requirements:

• Active DoD TS/SCI clearance with CI Polygraph.
• Bachelors degree in a STEM discipline, such as Computer Science, Engineering, Information Technology, Cybersecurity, or a related field.
• DoD 8570 baseline certification, such as Security+ CE or higher.
• At least 5 years of hands-on ServiceNow development and administration experience in enterprise or government environments.
• Expertise developing and maintaining ServiceNow solutions using CI/CD, test automation, and DevSecOps practices.
• Proficiency in cloud architecture and system design; AWS preferred, with Azure acceptable.
• Experience integrating with Active Directory, LDAP, IdAM, and mission applications.
• Strong understanding of ServiceNow modules, including ITOM/Discovery, SAM, and Flow Designer.
• Familiarity with Agile methods and task management tools such as Jira.
• Strong troubleshooting, engineering, documentation, and communication skills.
• Preferred: active ServiceNow Developer, Administrator, or Implementation Specialist certification.
• Preferred: experience with the ServiceNow SAM module, monitoring and observability tools, cloud optimization and performance tuning, integration with virtualized or containerized applications, and change management or continuous improvement practices.
• Applicants selected will be U.S. citizens and may undergo a government security investigation for access to classified information.

Responsibilities:

• Design, deploy, configure, and maintain ServiceNow CMDB and workflows in secure AWS cloud environments.
• Integrate ServiceNow with external applications, including Active Directory, LDAP, IdAM, and mission applications.
• Connect ServiceNow with CI/CD pipelines and DevSecOps applications to automate deployment of testing artifacts.
• Configure and optimize ServiceNow modules, including ITOM/Discovery, SAM, and Flow Designer, for performance, security, and usability.
• Develop and maintain a platform CMDB for baseline configuration management.
• Collaborate with end users to develop, configure, and deploy workflows that support and improve operations.
• Configure ServiceNow to increase automation across platform operations.
• Troubleshoot complex issues, document solutions, and communicate technical status to stakeholders and leadership.

Technologies:

• AWS
• Active Directory
• Azure
• CI/CD
• Cloud
• CMDB
• DevSecOps
• Flow
• Support
• JIRA
• LDAP
• Linux
• Security
• ServiceNow
• Windows
• DevOps
• Dynatrace
• Grafana
• Splunk

More

We are Modern Government Solutions (MGS), seeking a ServiceNow Developer SME for a full-time, on-site role in Sterling, Virginia. The position supports a modern cloud platform for digital engineering and mission-critical operations, with ServiceNow at the center of a hub-and-spoke architecture connecting customer tools and APIs across Linux, Windows, and enterprise cloud environments. We provide mission-focused technical and programmatic services to the U.S. intelligence community, the Department of Defense, and other government agencies. Our people-first culture emphasizes inclusion, integrity, excellence, long-term career opportunities, and an environment that welcomes challenges and drives innovation. We are an equal opportunity employer.

last updated 44 week of 2026