ServiceNow Product Manager

Requirements:

• Strong product management practitioner able to work across multiple ServiceNow domains.
• Ability to clarify ambiguous needs and translate strategy into executable work.

Responsibilities:

• Own and continuously improve product management practices across our ServiceNow portfolio, including intake, prioritization, roadmap governance, release management, stakeholder engagement, and executive visibility.
• Establish portfolio standards, tools, templates, and routines for roadmap management, backlog quality, requirements, value measurement, release readiness, and decision-making.
• Maintain an integrated ServiceNow roadmap that reflects business strategy, platform health, enterprise priorities, delivery capacity, dependencies, risks, and decisions.
• Define and govern portfolio prioritization and backlog practices; facilitate value-based trade-offs and ensure work is clear, actionable, and aligned with business value and strategic priorities.
• Set expectations for requirements and user-story quality, and partner with stakeholders and delivery teams to clarify needs before work enters delivery.
• Work with architecture, platform engineering, and cybersecurity teams to incorporate security, compliance, reliability, resilience, maintainability, scalability, and performance investments into roadmaps.
• Establish portfolio operating rhythms and prepare executive-ready materials for roadmap reviews, prioritization, release planning, investment decisions, governance, and value updates.
• Coordinate stakeholder engagement and cross-functional alignment, communicate how requests progress through intake and governance, and escalate unresolved priority conflicts as needed.
• Support the ServiceNow governance model, ensure work follows established intake and prioritization practices, and provide reporting on roadmap progress, backlog health, and product maturity.
• Define portfolio metrics and reporting that connect progress, adoption, user experience, platform sustainability, risk reduction, and operational efficiency to business outcomes.
• Guide the Product Owner and Product Leads on portfolio-level practices while leaving day-to-day backlog grooming and tactical execution with the appropriate owners.

Technologies:

• Support
• Product Manager
• Product Owner
• Security
• ServiceNow
• ITSM
• UX UI Design

More

We are hiring a strategic Senior Product Manager for our ServiceNow portfolio within D&IT Business Systems. This is an onsite role based in Overland Park, Kansas, or Cary, North Carolina. The position leads adoption of our Digital Product Operating Model, helping ensure application investments are intentionally selected, objectively prioritized, architecturally sound, and measured for lasting business value.

last updated 43 week of 2026