Solution Designer

Requirements:

• Experience leading analysis and discovery from initial concept through successful delivery.
• Strong facilitation and stakeholder management skills, bringing diverse viewpoints together and creating shared understanding.
• Experience creating detailed specifications, requirements, workflows, process models and acceptance criteria.
• Ability to model end-to-end solutions across processes, services, integrations, data flows and operational considerations.
• Strong analytical and problem-solving skills, with confidence navigating ambiguity and making evidence-based recommendations.
• Experience working with Product Managers, Architects, Engineers and other cross-functional stakeholders.
• Understanding of APIs, integrations, logical data design and service-oriented solutions.
• Ability to communicate complex concepts clearly to technical and non-technical audiences.
• Appreciation for accessibility, operational readiness, supportability, compliance and risk management.
• Collaborative mindset and willingness to challenge constructively, ask questions and continuously improve ways of working.
• Experience may come from roles such as Business Analyst, Solution Designer, Product Owner, Service Designer or similar; we welcome candidates from a variety of backgrounds and value evidence of achievements over previous job titles.
• Nice to have: Experience in fintech, banking, payments, financial services, tax, compliance or related domains.
• Nice to have: Experience with platform capabilities, shared services or backend-focused products and services.
• Nice to have: Exposure to migration programmes, large-scale integrations or data-intensive initiatives.
• Nice to have: Experience using AI-assisted tools for discovery, analysis, modelling or documentation.
• Nice to have: Knowledge of SaaS, cloud-based platforms or enterprise software environments.

Responsibilities:

• Lead detailed discovery to understand customer needs, business processes, constraints, dependencies and outcomes.
• Translate product intent into clear, end-to-end logical solutions covering journeys, workflows, services, business rules, integrations, APIs, data flows and operational considerations.
• Facilitate collaboration across Product Management, Engineering, Architecture, Compliance, Support and other specialist teams.
• Create and maintain detailed, versioned specifications, acceptance criteria and decision records as a trusted source of truth throughout delivery.
• Identify risks, assumptions, dependencies and impacts early to help teams make informed decisions.
• Ensure accessibility, operational readiness, support requirements, audit needs and failure scenarios are considered from the outset.
• Work with engineering teams throughout development, evolving specifications as new learning emerges.
• Use AI-powered tools to accelerate discovery, analysis, modelling and documentation while remaining accountable for accuracy, quality and decisions.
• Contribute reusable patterns, knowledge assets and best practices to strengthen our wider Solution Design community.

Technologies:

• AI
• Backend
• Cloud
• Support
• Product Owner
• UX UI Design

More

We are an accounting and business software company redefining solution design for an AI-first world. We are building a new Solution Design capability within Domain Services, bringing together elements of business analysis, solution design and detailed product ownership. In this role, you will work at the intersection of Product, Engineering and Architecture, helping shape how ideas become scalable, reliable solutions for products used by businesses around the world. This is an opportunity to join a growing team at an early stage, help establish standards and ways of working, and contribute to complex platform capabilities. The role is hybrid and requires three days a week in our Newcastle office. We offer bonuses, a pension scheme with up to 8% matched contributions plus a 2% top-up, 25 days of annual leave with the option to buy up to five more, eight bank holidays, five paid volunteering days a year, 50% income protection, holiday buy and sell, health, dental and vision coverage, a work-away scheme of up to 10 weeks a year, ongoing training and professional development, a Healthy Mind app membership, and access to other financial, health and wellbeing memberships. We welcome applicants from a range of backgrounds and perspectives.

last updated 43 week of 2026