Systems Administrator

Requirements:

• 2–3 years of professional experience.
• High school diploma required; a bachelors degree is preferred.
• Strong troubleshooting, analytical, and problem-solving abilities, with the capacity to manage multiple tasks and help resolve IT issues.
• Preferred experience installing, maintaining, and administering computer systems in LAN/WAN environments.
• Understanding of Microsoft-supported Windows operating systems; Linux knowledge is desirable but not required.
• Strong written and verbal communication skills and the ability to work effectively as part of a team.
• Preferred candidates should meet DoD Directive 8570/8140 Information Assurance Technical Level II certification requirements, such as Security+ CE, GSEC, SSCP, or CCNA Security.
• Familiarity with DoD networking and security accreditation processes and procedures is required.
• Working knowledge of Windows Active Directory is required.
• Must be able to maintain a Top Secret security clearance and obtain Sensitive Compartmented Information (SCI) eligibility. U.S. citizenship is required for Top Secret/SCI clearance at this location.
• Must be able to lift 15–25 pounds, stand and walk for extended periods, and periodically twist, bend, and squat.

Responsibilities:

• Help users with Active Directory account requests, password resets, and JWICS token or PKI credential issues.
• Perform initial troubleshooting of hardware, peripherals such as monitors and secure KVM switches, and software connectivity problems; escalate issues when needed.
• Record user inquiries, incidents, and service requests accurately in the designated IT service management tool, ServiceNow.
• Provide desktop support for standard applications, email setup, and mapping secure network drives and printers.
• Escalate unresolved local issues to the ONI Hopper or DIA service desks, including complete diagnostic logs and user details.
• Monitor escalated tickets and keep users informed about status and estimated resolution times.
• Share enterprise outage updates from ONI Hopper or DIA with the local Dahlgren workforce.
• Coordinate with ONI Hopper logistics staff and local command authorities to repair, return, or replace defective secure terminal equipment.
• Promote adherence to acceptable-use policies and physical security standards for secure terminals.
• Help track and audit local JWICS hardware assets, maintaining accurate records aligned with ONI and DIA records.
• Promptly report suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
• Orient new users on proper equipment operation and how to request support.
• Perform other duties as assigned.

Technologies:

• Active Directory
• Hardware
• Support
• KVM
• LAN
• Linux
• Network
• Security
• ServiceNow
• Windows
• ITSM

More

We are seeking a Systems Administrator to provide customer support and technical assistance for a Research, Development, Test and Evaluation program at the Naval Surface Warfare Center Dahlgren Division in Dahlgren, Virginia. The role supports users in a JWICS environment. Our targeted annual salary range is $70,000–$75,000, depending on qualifications and experience.

last updated 43 week of 2026