Systems Engineer - Secure Computing & Operations

Requirements:

• Bachelors degree in computer science, telecommunications, or a related discipline, or equivalent work experience.
• At least three years of experience in voice engineering, telecommunications, and application support.
• Strong knowledge of VoIP protocols, including SIP, RTP, and H.323.
• Experience with Cisco call management, Unity voicemail, UCCX/ACD/Finesse, and Cisco Emergency Responder (CER), as well as Microsoft Teams Phone System.
• Knowledge of FCC E911 requirements, including Karis Law and Ray Baums Act.
• Experience with Microsoft Windows operating systems and implementing operating-system security settings.
• Understanding of the OSI model.
• Preferred familiarity with Microsoft Server Manager, IIS Manager, PowerShell in a Windows Server environment, and Microsoft SQL Server Management Studio.
• Strong analytical, problem-solving, communication, teamwork, independent-working, and attention-to-detail skills.
• Must be eligible to work in the United States; we are unable to provide visa sponsorship.

Responsibilities:

• Design and deploy scalable voice solutions, including IP PBXs, session border controllers, voice gateways, and SIP trunks.
• Configure and maintain Cisco Unified Communications Manager, Cisco Expressways, Cisco Unity voicemail, Cisco ACD/UCCX, Cisco Emergency Responder, and Microsoft Teams Phone System, including dial plans, call routing, and voicemail.
• Monitor voice-system performance and diagnose and resolve call-quality, latency, network-outage, and other voice-related issues using tools such as Wireshark, Netscout, and Cisco RTMT.
• Work with network engineers to integrate voice platforms with LAN/WAN networks and enterprise applications, maintaining appropriate QoS for voice traffic.
• Develop operational proficiency across the Voxco CATI environment, including Pronto dialers, Servno and Directory servers, Command Center, and CATI/CAWI survey servers.
• Create, update, and test CATI and CAWI surveys, and maintain Voxco IVR scripts to route inbound calls appropriately.
• Monitor Voxco systems and diagnose and resolve survey configuration, access, and other related issues.
• Maintain system configuration records, operating procedures, and network diagrams, and provide weekly voice statistics.
• Coordinate with SIP vendors and service providers regarding equipment, escalated issues, and technology updates.
• Implement security safeguards and help ensure adherence to applicable policies and industry standards.
• Support end users and occasionally train non-technical employees in system use.
• Install, configure, and troubleshoot Windows Server operating systems and related components.

Technologies:

• Cisco
• Support
• LAN
• Network
• PowerShell
• SQL
• Security
• Unity
• Windows
• GameDev
• Architect
• Hardware
• Web

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We are NORC at the University of Chicago, an objective, nonpartisan research institution whose teams have advanced social science research, rigorous analysis, and innovative methods since 1941. Our government, corporate, and nonprofit clients worldwide rely on us to turn complex information into useful knowledge. This Systems Engineer joins our Secure Computing Systems and Operations group, which provides technology services to staff and clients, and supports our voice infrastructure and CATI systems across Cisco, Microsoft, and Voxco environments. The role is based in our Chicago Loop office and follows a hybrid schedule of two days per week onsite. The position is regular, with a stated pay range of $94,000–$105,000; compensation within the range may depend on qualifications, experience, skills, performance, and organizational needs. Eligible regular staff can access comprehensive benefits, including subsidized health insurance effective from the first day, dental and vision coverage, retirement programs, life and disability insurance, paid time off and holidays, parental and bereavement leave, tuition assistance, and an Employee Assistance Program. We offer a business-casual environment, continuous-learning opportunities, and a collegial culture grounded in research excellence, innovation, and collaboration. We are an equal opportunity employer and evaluate qualified applicants without regard to legally protected characteristics.

last updated 43 week of 2026