Technical Analyst

Requirements:

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience; an MBA or masters degree is preferred.
• At least 7 years of experience as a Technical Analyst, Systems Analyst, or in a similar technical delivery role supporting enterprise software implementations.
• Hands-on implementation or support experience with Field Service Management (FSM) or workforce management platforms, such as Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, or ClickSoftware.
• Utilities industry experience is strongly preferred, particularly in field operations, mobile workforce, or asset management systems.
• Demonstrated experience across full implementation lifecycles, including requirements gathering, design, configuration or build, testing, deployment, and hypercare.
• Solid understanding of system integrations, including APIs, middleware, and data mapping or ETL, in utilities technology environments.
• Working knowledge of relational databases and SQL for data analysis, validation, and troubleshooting.
• Familiarity with Agile and traditional delivery approaches, including Scrum, SAFe, and Waterfall.
• Experience with requirements management and defect tracking tools such as Jira, Azure DevOps, or ServiceNow.
• Ability to travel to client sites domestically and/or internationally as project needs require.
• Relevant FSM platform certification, such as Salesforce Field Service Consultant/Administrator or ServiceMax, is valued.
• CBAP or a comparable business or technical analysis certification is valued; CSM or another Agile certification is also relevant.
• ITIL Foundation certification is a plus.
• Must be currently authorized to work full-time in the United States; we are unable to sponsor employment visas.

Responsibilities:

• Analyze and document technical and functional requirements with business stakeholders and the Solution Architect.
• Convert business needs into technical specifications, configuration workbooks, user stories, and functional design documents.
• Assess gaps between standard FSM platform capabilities and client-specific requirements.
• Help create solution designs, data mapping specifications, and integration requirements.
• Support platform configuration based on approved designs, including scheduling rules, work order types, service territories, mobile workflows, and dispatch logic.
• Work with Product Developers and Product Solution Architects to confirm builds meet documented requirements and architecture standards.
• Assist with designing and validating integrations with GIS, OMS, ERP, CRM, and IoT or telemetry platforms.
• Support data migration, including mapping, cleansing, validation, and reconciliation.
• Develop test plans, cases, and scripts to check platform functionality against business requirements.
• Lead or support system integration, user acceptance, and regression testing; track defects through resolution and validate fixes with Product Developers.
• Maintain traceability across requirements, configuration and build work, and test coverage.
• Coordinate with the Technical Project Manager on status updates, risk and issue escalation, planning, and reporting.
• Collaborate with architects and developers to align solutions with the overall architecture, scalability needs, and implementation requirements.
• Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed.
• Keep technical documentation, configuration guides, and runbooks current throughout the project.
• Contribute to client training and knowledge transfer materials, lessons-learned sessions, and improvements to implementation methods and reusable assets.
• Assist with cutover planning, deployment, and go-live readiness assessments.
• Provide post-launch hypercare, triaging and resolving technical issues with the delivery team.

Technologies:

• Architect
• Azure
• Cloud
• CRM
• DevOps
• ETL
• ERP
• GIS
• IoT
• Support
• ITIL
• JIRA
• Mobile
• Oracle
• Project Manager
• SQL
• Salesforce
• ServiceNow

More

We are Celerity, a consulting firm focused on the utilities and energy sectors. We turn complex data into actionable intelligence to help clients manage risk, optimize assets, improve project outcomes, and achieve operational excellence. We are seeking a Technical Analyst to support a complex Field Service Management platform implementation for a utilities client, working across a cross-functional delivery team. The role is eligible for remote work from anywhere in the United States, with travel as required. The annual salary range is $125,000–$150,000; final compensation may vary based on location, experience, market conditions, and qualifications. We are based in Walnut Creek, California, with offices nationwide. We offer medical, dental, and vision insurance; disability coverage, flexible spending and health savings accounts, life and AD&D insurance, and a 401(k) plan; paid time off, holidays, leave, and flexible or remote work arrangements for qualifying positions. Additional offerings include professional development, training and certification support, team-building activities, employee referrals, and charitable contribution matching.

last updated 43 week of 2026