Technology Success Engineer

Requirements:

• At least 2 years of experience in IT support, network administration, or managed services
• Hands-on experience supporting Microsoft-based environments and administering Microsoft 365
• Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Experience configuring and troubleshooting firewalls, managed switches, wireless access points, VLANs, and VPNs
• Strong troubleshooting and analytical abilities
• Excellent communication and customer service skills
• Ability to work independently while managing multiple client environments
• Valid drivers license, reliable transportation, and ability to travel locally
• Preferred: Managed service provider experience
• Preferred: Familiarity with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms
• Preferred: Experience with IT Glue or similar documentation tools, PowerShell scripting or automation, or macOS support
• Preferred: CompTIA Network+, CompTIA Security+, Microsoft, Cisco, or other relevant certifications

Responsibilities:

• Act as the primary technical resource for an assigned portfolio of client accounts
• Conduct proactive infrastructure assessments and technology health checks
• Review client networks, servers, cloud services, and security posture to identify optimization opportunities
• Recommend and implement infrastructure improvements and best practices
• Provide onsite support for escalated issues, installations, and troubleshooting
• Configure, maintain, and support firewalls, switches, wireless access points, VLANs, and VPNs
• Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
• Support endpoint security, backup, and disaster recovery solutions
• Work with vCIOs, project engineers, and service desk teams to identify risks and implement solutions
• Keep client environment, configuration, credential, and process documentation accurate
• Clearly communicate technical findings and recommendations to clients
• Help maintain infrastructure, security, and operational standards across client environments
• Travel locally to client sites as needed, primarily during the day with minimal overnight travel

Technologies:

• Active Directory
• Cloud
• Cisco
• Support
• macOS
• Microsoft 365
• Network
• PowerShell
• Security
• Windows
• Office 365
• AI
• DevOps

More

We are a growing managed IT services provider that partners with businesses to improve the performance, security, and reliability of their technology. In this role, you will serve as the technical owner for a client portfolio, combining systems administration, network engineering, infrastructure optimization, and customer support while working with a range of technologies and client environments. We offer an annual salary of $80,000–$95,000, medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, ongoing technical training and certification support, and opportunities for career growth. Our collaborative team culture emphasizes professional development, experienced engineering support, and meaningful direct engagement with clients. We provide an inclusive workplace and consider qualified candidates without regard to legally protected characteristics.

last updated 43 week of 2026