ServiceNow Senior Developer/Technical Consultant – ITSM/ITAM

Requirements:

• Knowledge of ServiceNow ITSM, ITAM, ITOM, CSM, FSM, and other modules
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials
• Certified Implementation Specialist (CIS) certification in at least one ServiceNow module
• Experience as a technical lead, including leading at least two ServiceNow implementation projects and completing at least one full implementation lifecycle
• Experience with ITIL process definition, integration solutions, and solution architecture
• Strong understanding of ITIL processes and how customer requirements relate to ITIL and industry standards
• Expertise in ServiceNow deployments, migrations, consolidations, upgrades, third-party integrations, orchestration, and operational activities
• Project management and team management skills
• Knowledge of Agile/Scrum methodology
• Strong communication skills for coordinating customer requirements, solutions, responsibilities, risks, challenges, and impacts
• ITIL V3 Foundation certification
• Preferred: experience designing and developing custom ServiceNow applications, assessing tool stability and performance, and familiarity with modules such as HRSD, SecOps, GRC, and SPM
• Preferred: ServiceNow Implementation Specialist certification and ability to manage conflicts with customers or internal stakeholders

Responsibilities:

• Understand customer business requirements and translate them into functional requirements
• Review requirements to support accurate estimates
• Review application issues, proactively analyze them, and resolve them as needed
• Mentor team members and share technical knowledge and guidance
• Lead customer meetings and provide weekly and monthly reports to customers and our management
• Manage project teams and team members
• Participate in planning meetings, including pre-iteration sessions and retrospectives, and provide feedback

Technologies:

• Support
• ITIL
• ITSM
• ServiceNow
• DevOps

More

We are seeking a technical lead for ServiceNow implementation and related project work. The role spans ServiceNow modules and lifecycle activities, with a focus on delivering solutions aligned with customer needs and industry practices.

last updated 43 week of 2026