ServiceNow Senior Developer/Technical Consultant – ITSM/ITAM
VOLTO Consulting
- Location
- Cincinnati, US
- Workplace
- On-site
- Job type
- Full-time
- Salary
- $135k–$175k
- Posted
- 1 week ago
- Source
- DevITJobs
Requirements:
- Knowledge of ServiceNow ITSM, ITAM, ITOM, CSM, FSM, and other modules
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials
- Certified Implementation Specialist (CIS) certification in at least one ServiceNow module
- Experience as a technical lead, including leading at least two ServiceNow implementation projects and completing at least one full implementation lifecycle
- Experience with ITIL process definition, integration solutions, and solution architecture
- Strong understanding of ITIL processes and how customer requirements relate to ITIL and industry standards
- Expertise in ServiceNow deployments, migrations, consolidations, upgrades, third-party integrations, orchestration, and operational activities
- Project management and team management skills
- Knowledge of Agile/Scrum methodology
- Strong communication skills for coordinating customer requirements, solutions, responsibilities, risks, challenges, and impacts
- ITIL V3 Foundation certification
- Preferred: experience designing and developing custom ServiceNow applications, assessing tool stability and performance, and familiarity with modules such as HRSD, SecOps, GRC, and SPM
- Preferred: ServiceNow Implementation Specialist certification and ability to manage conflicts with customers or internal stakeholders
Responsibilities:
- Understand customer business requirements and translate them into functional requirements
- Review requirements to support accurate estimates
- Review application issues, proactively analyze them, and resolve them as needed
- Mentor team members and share technical knowledge and guidance
- Lead customer meetings and provide weekly and monthly reports to customers and our management
- Manage project teams and team members
- Participate in planning meetings, including pre-iteration sessions and retrospectives, and provide feedback
Technologies:
- Support
- ITIL
- ITSM
- ServiceNow
- DevOps
More
We are seeking a technical lead for ServiceNow implementation and related project work. The role spans ServiceNow modules and lifecycle activities, with a focus on delivering solutions aligned with customer needs and industry practices.
last updated 43 week of 2026