Technical Writer - Commercial Banking

Requirements:

• Proven experience creating detailed, step-by-step desktop procedures; strong procedure-writing ability is the primary qualification.
• Ability to follow established writing and style guides, including consistent formatting, parallel structure, and action-oriented language, without basic writing instruction.
• Skill in turning complex policies, presentations, and technical information into clear, usable procedures and guidance.
• Ability to engage subject matter experts, lead discussions, ask probing questions, identify information gaps, and document expert knowledge.
• Ability to manage multiple assignments and deliver accurate work under tight deadlines.
• Strong independent judgment, communication skills, and attention to detail.
• Control procedure-writing experience and commercial banking knowledge—including credit, loans, lines of credit, and credit policies—are beneficial but not required.
• Previous experience with our organization, particularly our Policy Governance Platform (PGP), or in CSBB, banking operations, legal services, or learning services, is beneficial.
• Experience with Info Center and PGP is not required; we provide training.

Responsibilities:

• Create new procedures from the ground up.
• Convert presentations and complex source materials into step-by-step procedures.
• Revise existing procedures when policies or systems change.
• Support system releases that affect multiple procedures.
• Develop and maintain control documentation covering manual, semi-automated, and automated controls.
• Support quality assurance, quality control, testing, and remediation activities.
• Work with subject matter experts to gather information, identify missing steps, and produce accurate documentation.

Technologies:

• Support
• SharePoint

More

We are hiring a Technical Writer for a 12-month commercial banking assignment, with the possibility of an extension or conversion. The role follows a hybrid schedule with three days onsite and may be based at our approved locations in Charlotte, North Carolina; Minneapolis, Minnesota; Des Moines, Iowa; or Mesa, Arizona. In Mesa, the writer will work alongside the client and an existing senior writer. The position involves varied documentation work and requires an independent approach. Our team uses Info Center, a SharePoint-based assignment-tracking system, and publishes procedures through PGP; training is available for both systems.

last updated 43 week of 2026